For financial institutions, security comes first
Driving user adoption was just one critical element of this migration. Behind the scenes, ensuring sensitive end user data was secure and adhered to the strict regulations of this customer was a top priority. As a financial institution, there was no room for compromise when it came to protecting customer information.
In this scenario, the ability for MigrationWiz customers to process their migration in the data center of their choice was a key component to maintaining compliance. Using the MigrationWiz instance based Azure Germany, Avaelgo ensured their solution met all security requirements for this institution.
“The bank’s security team tested everything along the way and required documentation. They even mandated an IP lockdown to make sure they could be fully in control,” said Popescu.
As the migration progressed, the team stood up additional instances of MigrationWiz to run in parallel, accelerating overall throughput and ensuring this project was completed on time.
Managing through bumps in the road
Every project, it seems, encounters problems. The key is to have partners and tools that get you through them.
In the midst of this project, Microsoft made a change to authentication processes for OneDrive that threatened to stall progress. Immediately, Popescu consulted with his BitTitan support team.
“This is a really important reason we prefer working with BitTitan,” said Popescu. “After this issue came up, we met with the BitTitan technical team and outlined technical requirements for a solution. Knowing your team, we could reassure the customer that a fix was coming and we wouldn’t lose any time.”
And BitTitan delivered, ultimately rolling out a solution for app-based authentication within five business days to the customer.
BitTitan makes Avaelgo look good
Avaego has used MigrationWiz, along with other migration tools, with other customers, so the choice to partner with BitTitan wasn’t hard. Once they had assessed the bank’s situation and technical requirements, MigrationWiz turned out to be the right fit for moving data, files, and email.
“Our technical people think BitTitan is the best,” said Popescu. “They especially like the documentation. Whenever the customer had a question, we could always refer them to details on the BitTitan website.”
This migration project ran from the end of 2019 to June 2020, meeting internal deadlines despite the pandemic. As a true indicator of success, this customer has engaged with Avaelgo for ongoing services via maintenance and consulting contracts to help them implement and optimise their Microsoft services.